Introduction and background
The purpose of this policy is to outline how HLC Holsworthy Travel Ltd has established measures to protect your privacy and information rights.
We recognise that you have rights as a 'data subject', and that we have an obligation to uphold these.
This privacy notice aims to outline how we maintain these rights. In particular, it outlines:
How we collect and process your information
Why we do this
How you can exercise your rights;
Who to contact in the event you're unhappy with our performance.
Depending on why we have collected your information, your information rights could include:
Right to be informed
This encompasses the obligation for us to be transparent in how we collect and use your personal data.
Right of access
You have the right to access your personal data and supplementary information.
Right to rectification
If the information we hold on you is inaccurate or incomplete, you can request we correct this.
Right to erasure
You can request we delete or remove personal data where there is no compelling reason us to continue processing
Right to restrict processing
You have the right to request we cease processing your data, if:
Right to data portability
Right to object
You have the right to object to our processing under certain circumstances. For example, you can object to:
Rights relating to automated decision making including profiling
Information related to automated decision making is contained later in this notice.
Information we collect
Please find below a summary of the information we collect and how we use this to deliver services to you.
Information we collect
Why we collect this
How we process this
Name, Date of Birth, Address, Email Address and Contact Number
To make bookings on behalf of the client with third parties. i.e. Airlines, Hotels, Car Hire, Excursion Providers.
Transfer of data
Clients date of birth, Full names, address and email address are only shared with third parties relevant to any booking i.e. Airlines, Hotels, Car Hire, excursion providers.
Retention of data
HLC Holsworthy Travel Ltd retains information for seven (7) years from our point of last contact. We hold this information to support our legal and regulatory requirements. If you object to this retention, please contact us - details provided in the 'Contact' section.
Securing your information
We recognise that you may have questions on how we process and/or store your data, or may want to change either the data we hold on you or how we communicate with you in the future.
If you have given consent for processing, you are free to withdraw that consent. To let us know this is the case email Beccy on : firstname.lastname@example.org
If you have any questions in respect of this notice, or would like to exercise your rights as a data subject (for example, to correct data or to exercise your right to access):
HLC Holsworthy Travel as data controller, can be contacted as follows:
Tel : 01409 253962 Email : email@example.com
DPO : Rebecca Johns can be contacted as follows :
firstname.lastname@example.org Tel : 01409 253962
If you are unhappy that we have responded to your query adequately, of if you have a further complaint, The Information Commissioner's Office can be contacted on :
Ico.org.uk Tel : 0303 123 1113