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"They take great pride in arranging holidays to suit the needs of individual customers; getting good deals and giving helpful information from their own and customers experiences. Their customer service is excellent."
Patricia M

Privacy Policy

Introduction and background

The purpose of this policy is to outline how HLC Holsworthy Travel Ltd has established measures to protect your privacy and information rights.

Your rights

We recognise that you have rights as a 'data subject', and that we have an obligation to uphold these.

This privacy notice aims to outline how we maintain these rights. In particular, it outlines:

How we collect and process your information
Why we do this
How you can exercise your rights;
Who to contact in the event you're unhappy with our performance.

Depending on why we have collected your information, your information rights could include:

Right	Explanation
Right to be informed	This encompasses the obligation for us to be transparent in how we collect and use your personal data.
Right of access	You have the right to access your personal data and supplementary information.
Right to rectification	If the information we hold on you is inaccurate or incomplete, you can request we correct this.
Right to erasure	You can request we delete or remove personal data where there is no compelling reason us to continue processing
Right to restrict processing	You have the right to request we cease processing your data, if: You consider it inaccurate or incomplete; Where you object to processing and we are considering whether we still have a legitimate interest to process it. Where we don't need the data for the original reason we collected it, but may need it to support a legal claim
Right to data portability	Where you have consented to our processing your data, or where the processing is necessary for us to deliver a contract, you can request a copy of that data be provided to a third party in electronic form.
Right to object	You have the right to object to our processing under certain circumstances. For example, you can object to: direct marketing (including profiling); and processing for purposes of scientific/historical research and statistics
Rights relating to automated decision making including profiling	Where we apply automated decision making, we must give you information about the processing; introduce simple ways for you to request human intervention or challenge a decision; carry out regular checks to make sure that our systems are working as intended Information related to automated decision making is contained later in this notice.

Information we collect

Please find below a summary of the information we collect and how we use this to deliver services to you.

Information we collect	Why we collect this	How we process this
Name, Date of Birth, Address, Email Address and Contact Number	Contractual obligation.	To make bookings on behalf of the client with third parties. i.e. Airlines, Hotels, Car Hire, Excursion Providers. We keep a hard copy, telephone recording, email database. Information is only shared with third parties relevant to the booking.

Transfer of data

Clients date of birth, Full names, address and email address are only shared with third parties relevant to any booking i.e. Airlines, Hotels, Car Hire, excursion providers.

Retention of data

HLC Holsworthy Travel Ltd retains information for seven (7) years from our point of last contact. We hold this information to support our legal and regulatory requirements. If you object to this retention, please contact us - details provided in the 'Contact' section.

Securing your information

Information entered on our website contact form or communicated by email is processed by Jamaica Press whose privacy policy can be viewed here

Contact details

We recognise that you may have questions on how we process and/or store your data, or may want to change either the data we hold on you or how we communicate with you in the future.

If you have given consent for processing, you are free to withdraw that consent. To let us know this is the case email Beccy on : sales@holsworthytravel.co.uk

If you have any questions in respect of this notice, or would like to exercise your rights as a data subject (for example, to correct data or to exercise your right to access):

HLC Holsworthy Travel as data controller, can be contacted as follows:
Tel : 01409 253962 Email : sales@holsworthytravel.co.uk
DPO : Rebecca Johns can be contacted as follows :
sales@holsworthytravel.co.uk Tel : 01409 253962

If you are unhappy that we have responded to your query adequately, of if you have a further complaint, The Information Commissioner's Office can be contacted on :

Ico.org.uk Tel : 0303 123 1113